Cancellation & Refund

Cancellation Policy
  • Cancellation process will be taken into consideration if the cancellation request is made within 72 hours of placing an order.
  • There is no cancellation of orders which is commencing on the same day of placing an order.
  • Cancellation of orders will not be considered for those which have been booked under the category of limited special offers.
  • You can always bring it to our notice within 24 hours of receiving the product that if you feel the offer received is not the same as shown on the site or as per your expectations. Our Customer Service Team will immediately look into the complaint and will take appropriate action.
  • Flight tickets cancellations will follow the airlines policy
  • Some bookings may be non-refundable as per the specific airline’s policy.
  • Please note that convenience fee charged at the time of booking is non-refundable.

Refund Policy
You enjoy a reliable and hassle free refund facility with indotravo.com. In case, for any reason, you are not pleased with the order placed by you, you are always free to apply for a refund. To request a refund, you can contact us with your order details within three days of your purchase.  Your refund request reason is optional, however you are always welcome to share your feedback as we feel that customer feedback is precious and will take very seriously and use it to constantly improve our offers and quality of services. Refunds will be processed within 21 days period. 
  • Refund for hotel payment will follow the hotel’s cancellation policy
  • Flight tickets cancellations will follow the airlines policy
  • Please note that convenience fee charged at the time of booking will not be refundable.